Privacy Policy
Last updated:
Scope
This policy covers personal data collected via our website, apps, and customer support channels in India.
Data We Collect
- Contact details (name, email, phone)
- Order and delivery information
- Device and usage data (cookies, analytics)
- Communication preferences and feedback you share with us
- Location approximations for delivery and service optimisation
How We Use Data
- To process orders and provide customer support
- To improve services and personalise content
- To comply with legal obligations
- To prevent fraud, abuse, and service misuse
- To run analytics and performance measurement when consented
Legal Basis (India)
We process data under applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). Our legal bases include: your consent, performance of a contract (e.g., to deliver your order), and compliance with legal obligations.
Cookies
We use necessary and performance cookies. Manage preferences via the cookie banner or the cookies button on this page. Necessary cookies are required for core functionality and cannot be turned off. Optional cookies (Analytics and Marketing) are used only with your consent.
Data Retention
We retain personal data only as long as necessary for the purposes described, including legal, tax, and accounting requirements. When your data is no longer needed, we securely delete or anonymise it.
Children’s Data
Our services are not directed to children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
International Transfers
Where data is processed outside India, we implement safeguards such as contractual protections and strict access controls to ensure an adequate level of protection.
Security
We use industry-standard security measures including encryption in transit (HTTPS), access controls, and regular monitoring. No method of transmission or storage is fully secure; we continuously improve our protections.
Your Rights
You can request access, correction, or deletion of your data. You may also withdraw consent for optional cookies at any time. We respond within a reasonable timeframe.
Grievance Officer
For concerns under Indian law, contact our Grievance Officer:
Email: hello@alphaaizone.pro
Phone: +91 80690 12345
Contact
Email: hello@alphaaizone.pro | Phone: +91 80690 12345
Updates to This Policy
We may update this policy to reflect changes in our practices or applicable laws. Material changes will be highlighted on this page with an updated effective date.